Question 1

What is Tullklar?

Accepted Answer

Tullklar is a service that helps Swedish small businesses create import declarations. You upload your invoice, we extract the details, suggest HS/TARIC codes, calculate customs duties and VAT, and generate a pre-filled PDF you can submit to Tullverket.

Question 2

Who is the service for?

Accepted Answer

The service is primarily aimed at Swedish small business owners who import goods from countries outside the EU. Whether you import regularly or just a few times a year, our service can save you time and money compared to hiring a traditional customs broker.

Question 3

What types of goods can I declare?

Accepted Answer

You can declare most standard goods for import. Exceptions include excise goods such as alcohol and tobacco, weapons and ammunition, and goods requiring special permits. For such goods, we recommend contacting a professional customs broker.

Question 4

Does the service completely replace a customs broker?

Accepted Answer

Our service helps you fill out standard import declarations for Sweden. For complicated cases such as customs exemptions, origin rules, anti-dumping duties, or special goods, we recommend consulting a professional customs broker.

Question 5

What languages is the service available in?

Accepted Answer

The service is available in Swedish, English, Arabic, and Turkish. You can easily switch languages using the language selector in the menu. Invoice analysis works regardless of what language the invoice is written in.

Question 6

How long does it take to create a declaration?

Accepted Answer

Most users can create a complete customs declaration in 5-10 minutes. Upload your invoice, review the suggestions, confirm the details, and download your completed PDF. The longest time is usually spent reviewing and possibly adjusting the HS codes.

Question 7

What documents do I need?

Accepted Answer

You need your commercial invoice from the supplier. The invoice should contain information about seller, buyer, goods description, quantities, prices, and shipping terms. If you have a bill of lading or packing lists, they can also be helpful, but are not necessary.

Question 8

How does the HS code classification work?

Accepted Answer

We analyze the goods descriptions on your invoice and compare them against the TARIC database with over 15,000 commodity codes. You receive ranked suggestions with explanations, but you always choose the final code yourself.

Question 9

Can I edit the details after analysis?

Accepted Answer

Yes, absolutely! You get suggestions as a starting point, but can edit all fields – importer, exporter, goods descriptions, quantities, prices, and HS codes. You can also add or remove goods items before generating the PDF.

Question 10

What happens after I download the PDF?

Accepted Answer

You receive a pre-filled PDF of the official Tullverket form. You can then submit the declaration via Tullverket's e-services or in paper form. We do not submit the declaration for you – you retain full control over the process.

Question 11

How does the quota management work?

Accepted Answer

We fetch daily updates on tariff quotas from the EU's TARIC database. If you track an HS code with an active quota, you see quota status, consumption level, and risk of the quota closing. This helps you plan imports to take advantage of preferential duty rates.

Question 12

How is my data protected?

Accepted Answer

All data is transferred with TLS encryption and stored securely on servers within the EU. We use modern security practices including encrypted databases, secure authentication, and regular security audits. Uploaded invoices are stored in encrypted form.

Question 13

Do you share my data with anyone?

Accepted Answer

No, we never share your business information with third parties without your explicit consent. We use your invoices and declarations only to provide the service. Payments are handled securely via Stripe without us seeing your card details.

Question 14

Who is legally responsible for the declaration?

Accepted Answer

You as the importer are always legally responsible for the accuracy of your customs declaration. Our service is a tool – we assist, but you make the final decisions and confirm that the details are correct before submitting to Tullverket.

Question 15

Are the HS code suggestions legally binding?

Accepted Answer

No, our HS code suggestions are just suggestions based on automatic analysis. They are not legally binding and do not replace a binding classification decision from Tullverket. For goods where classification is uncertain, we recommend applying for such a decision.

Question 16

How long do you keep my declarations?

Accepted Answer

We keep your declarations and associated documents as long as you have an active account. You can download or delete your declarations at any time. When you delete your account, all your data is deleted within 30 days in accordance with GDPR.

Question 17

What does the service cost?

Accepted Answer

We offer both single purchases and subscriptions. Single declarations cost from 395 SEK. With a subscription, you get a discounted price and extra features – see our pricing page for full details and comparisons.

Question 18

Is VAT included in the prices?

Accepted Answer

Yes, all prices include 25% Swedish VAT. The price you see is the price you pay. On invoices and receipts, the VAT amount is specified separately.

Question 19

What payment methods do you accept?

Accepted Answer

We accept all common credit and debit cards (Visa, Mastercard, American Express) via our payment partner Stripe. For subscriptions, the amount is charged automatically every month or year depending on your chosen billing period.

Question 20

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time via your account. Your subscription continues until the end of the current billing period, and you have access to all features until then. No commitment period or notice period.

Question 21

Is there a free trial period?

Accepted Answer

We don't offer a traditional trial period, but you can try the service by purchasing a single declaration. This way you can evaluate whether the service suits your needs before possibly choosing a subscription.

Question 22

How do I contact support?

Accepted Answer

You can reach our support via email at support@deklaration.se. We normally respond within one business day. Subscribers with Business or Pro plans have access to priority support with faster response times.

Question 23

Do you offer on-site help or training?

Accepted Answer

Our service is designed to be self-explanatory and easy to use. We don't offer on-site training, but we have guides and help texts in the service. For larger companies with special needs, we can discuss customized solutions.

Question 24

What do I do if I get an error message?

Accepted Answer

Start by reloading the page and trying again. If the problem persists, contact our support with a description of the error, which browser you're using, and screenshots if possible. We will investigate and get back to you as soon as we can.

Question 25

Can I get help choosing the right HS code?

Accepted Answer

The service provides suggestions and explanations to help you choose the right code. If you're unsure, we recommend consulting Tullverket's TARIC database, calling Tullverket's information line, or applying for a binding classification decision for your products.

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